The Role
A unique and varied role which will provide immense career satisfaction for the right candidate. You will be working closely with the Director to provide leadership and support to a team of Bookkeepers. You will be integral in ensuring that clients receive the optimum in service from the firm. Your duties will include:

• Training and mentoring of the firm’s Team Leaders
• Management of the team including setting and reviewing of targets
• Overseeing workflow management
• Management of the client experience from onboarding to implementing improvements if needed
• Monitoring and maintaining quality across the firm in all aspects of client interactions
• Identify system and process improvement opportunities
• Manage resourcing across the firm
• Work with the team to ensure optimum use of systems are in place to maximise efficiency
• Manage the KPI process across the team
• Work closely with management to provide regular updates and reports

  
  
About You
It is essential that you have experience working in either a public practice accounting firm or a bookkeeping firm.  You will also have experience working Xero Practice Manager.  Ideally you will be:
  

• Collaborative in your approach to your role.
• Driven to achieve continued success.
• People focussed and approachable.
• Able to prioritise tasks and enjoy variety in your working day.
• Committed to a long-term future.

The Benefits
This is an exceptional opportunity to come on board and “own your role”. The benefits include:

• Flexibility to work completely remotely
• Work in a supportive, stable and progressive team environment
• Opportunity to contribute directly to the future success of the firm
• Working with passionate like-minded professionals whilst having fun along the way

  
Please APPLY NOW or email karrie@bentleyrecruitment.com.au.  Please feel free to call me for a confidential discussion on 3229 8020 or 0416 253 614.