Client Service Administrator

About the Firm
Our client is an established boutique accounting firm with a strong reputation in the market. Their continued success is largely attributed to their exceptional client service. As they move into the next stage of growth, they have a vacancy for a client-focused administrator. You will become an integral part of the team!

About the Role
This role is a pivotal one for the firm in which you will be responsible for undertaking specialized accounting administration to assist a team of Accountants. You will work closely with the Practice Manager and your duties will include the following:
  

• Dealing directly with clients and assisting with queries
• Diary management and scheduling of appointments
• Following up clients with reminders in regard to lodgment dates
• Drafting of correspondence on behalf of accountants
• Lodgment of documents on behalf of accountants
• Undertaking reception duties
• Onboarding new clients
• Maintaining client database
• Liasing with the ATO
• Liaising with ASIC

• Be tech savvy – the firm is currently transitioning to a new cloud-based software system
• Be accustomed to working in a client focused role
• Have the ability to work with confidentiality due to the firm’s high-profile client base
• Have the desire to work as part of a team

• Generous salary package
• Working with a team of friendly, supportive professionals
• Work close to home and avoid a trip into the CBD each day
• Off street parking provided to all staff
• Working with exceptional clients
• The opportunity to own your role